Privacy Policy

Last Updated: August 2026

1. Introduction

Welcome to Hello Buddy Africa, a service operated by Mabhasa Mahlo Systems (PTY) LTD. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services to purchase international mobile airtime, data bundles, gift cards, or process utility bill payments.

2. Information We Collect

  • Personal Data: Name, email address, and contact number provided during account registration or guest checkout.
  • Transaction Data: Details about payments to and from you, including MSISDNs, meter numbers, and other details of products or services you have purchased from us.
  • Financial Data: We do not store credit card information on our servers. All wallet funding and payment processing are handled securely through our partnered banking institutions.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access the platform.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

  • To facilitate account creation and logon process.
  • To fulfill and manage your orders, payments, and refunds.
  • To deliver services to the requested recipient (e.g., routing airtime to a specified phone number).
  • To respond to user inquiries and offer live support chat assistance.
  • To detect and prevent fraudulent transactions or system abuse.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. Data in transit is secured using modern SSL/TLS encryption. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Contact Us

If you have questions or comments about this notice, you may contact our Support Team or reach out to Mabhasa Mahlo Systems (PTY) LTD directly.

You can also use the Live Chat feature on our main page for immediate assistance.